Customer Service Hotline
(937)456-1499
(800)413-5899
Payment Inquiries can be obtained by calling SETS,
the automated 24-hour computer system at
1-800-860-2555
*Note:
SETS is always down on the first day of each month
Ohio e-QuickPay Debit MasterCard
Enroll today! A faster,
safer way to get your Child Support Payments.
Enrollment guaranteed!
Ohio implemented the new e-QuickPay SM program so
custodial parents can access their payments online
using a MasterCard debit card. Your payments are
automatically loaded onto the card and you can go to
most MasterCard ATM and retailer locations in Ohio
and around the world to make purchases or receive
cash. To sign up for e-QuickPay: call toll free
1-888-965-2676 or
www.e-QuickPay.com
Services of CSEA:
■ Location of non-custodial parents
■ Paternity establishment
■ Collection of child support payments and/or alimony
■ Establishment and modifications of child support orders
■ Enforcement of child support orders, medical support orders and alimony
Services NOT provided by CSEA:
■ Visitation issues
■ Custody issues
■ Legal representation of individuals
FREQUENTLY ASKED QUESTIONS
A large variety of FAQs are available to help answer
your child support questions at
http://jfs.ohio.gov/OCS.
To receive services, you must complete a IV-D
application. Call our office to obtain a copy.
Effective September 2000, the Ohio Department of Job
& Family Services and their financial institution is
receiving, processing and issuing all support
payments. Our agency continues to accept cash
payments from “walk-ins”; however, it is preferred
that all payments be mailed to:
OHIO CHILD SUPPORT PAYMENT CENTRAL
PO BOX 182394
COLUMBUS, OHIO 43218
Federal and state laws have created the National
Medical Support Notice (NMSN) to help obtain health
insurance for child support children. If you are
under a court order or administrative order to
provide medical insurance for your child(ren), the
NMSN requires your employer to enroll your child(ren)
in any medical insurance it has available for them
and to withhold the premiums from your paychecks.
*** For more information on
the NMSN, contact the Customer Service Hotline.
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